Last Updated: 1 August 2026
Quality Plus Laboratory and Consultancy Services (“Quality Plus”, “we”, “our” or “us”) respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, communicate with us, submit an enquiry, request a service, make an appointment or otherwise interact with us.
This policy should be read together with our Terms & Conditions, Terms of Service and Cookie Policy.
1. Who We Are
Quality Plus Laboratory and Consultancy Services
GW Cargo Building, First Floor
Mombasa Road, Nairobi, Kenya
Telephone: +254 020 2673415
Mobile: +254 722 801 996
Email: info@qplus.co.ke
For applicable data-protection purposes, Quality Plus may act as a data controller in relation to personal information that we determine the purposes and means of processing.
2. Information We May Collect
Depending on how you interact with us, we may collect:
Contact Information
This may include:
Name
Email address
Telephone number
Company or organization name
Job title or role
Business address
Other contact details you choose to provide.
Service and Enquiry Information
When you request laboratory testing, training, consultancy, auditing or related services, we may collect information necessary to understand and respond to your request.
This may include information about:
Your organization.
The service you are requesting.
Sample type or testing requirements.
Testing objectives.
Audit or consultancy requirements.
Training requirements.
Other information relevant to providing the requested service.
Information You Provide Through Forms
We may collect information you voluntarily submit through website forms, appointment requests, contact forms, email communications or other communication channels.
Technical Information
When you use our website, certain technical information may be collected automatically, such as:
IP address.
Browser type.
Device type.
Operating system.
Approximate location derived from technical information.
Pages visited.
Referring website.
Date and time of visits.
Website interaction and usage information.
Some of this information may be collected through cookies or similar technologies.
3. How We Use Personal Information
We may use personal information to:
Respond to enquiries.
Provide requested laboratory, training, consultancy or auditing services.
Process service requests and appointments.
Communicate with customers and prospective customers.
Prepare quotations and proposals.
Manage customer relationships.
Provide technical or administrative support.
Improve our website and services.
Understand website usage and performance.
Maintain website security.
Prevent fraud, abuse or unauthorized activity.
Meet legal, regulatory and professional obligations.
Maintain appropriate business and service records.
Send relevant communications where permitted by law.
4. Lawful Basis for Processing
Where applicable, we process personal information on one or more lawful grounds recognized under applicable data-protection law, including:
Your consent.
Performance of a contract or steps taken at your request before entering into a contract.
Compliance with a legal or regulatory obligation.
Protection of legitimate business interests, where those interests do not override your rights and interests.
Other lawful grounds permitted by applicable law.
Where consent is the basis for processing, you may withdraw that consent, subject to legal or contractual limitations.
5. Information Relating to Samples
Customers may provide information about samples submitted for testing. Depending on the nature of a testing engagement, such information may relate to food products, water, environmental samples, hygiene samples, ingredients, products or other materials.
Customers should avoid submitting unnecessary personal information with samples.
Where personal information is contained within or associated with a sample, Quality Plus may process that information as necessary to receive, identify, test, document, report on and manage the relevant testing engagement.
6. Sharing Personal Information
We may share personal information where reasonably necessary with:
Employees and authorized personnel.
Service providers supporting our website, hosting, communications, IT, analytics or business operations.
Professional advisers.
Regulators or government authorities where legally required.
Auditors and accreditation or certification bodies where necessary for applicable processes.
Business partners or contractors where required to provide an agreed service.
Law enforcement or other authorities where legally required or permitted.
We do not sell personal information as a general business practice.
Where we use third-party processors, we seek to ensure that appropriate contractual, technical and organizational safeguards are in place.
7. International Data Transfers
Some technology providers or service providers used to operate our website or business may process information outside Kenya.
Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that applicable legal requirements and appropriate safeguards are observed.
8. Data Security
We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions to protect your own devices, accounts and communications.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where necessary to:
Provide services.
Maintain business and laboratory records.
Meet legal, regulatory, accreditation or professional requirements.
Resolve disputes.
Establish or defend legal claims.
Maintain appropriate financial and administrative records.
Retention periods may differ depending on the type and purpose of the information.
10. Your Data Protection Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
Be informed about how your personal information is used.
Request access to personal information held about you.
Request correction of inaccurate or misleading information.
Object to certain processing.
Request deletion of personal information where legally applicable.
Withdraw consent where processing is based on consent.
Exercise other rights available under applicable data-protection law.
Requests should be made using the contact details provided below.
We may need to verify your identity before processing certain requests.
11. Marketing Communications
Where permitted by law, we may send information about our services, training programmes, events or other relevant business communications.
You may opt out of marketing communications by following the unsubscribe instructions provided in the communication or by contacting us directly.
Service-related communications may still be sent where necessary.
12. Children’s Privacy
Our website and services are primarily intended for businesses, organizations, professionals and other users who are able to engage with our services.
We do not knowingly collect personal information from children for purposes unrelated to our legitimate services.
Where a child is involved in a service or interaction and applicable law requires parental or guardian involvement, we will take appropriate steps.
13. Third-Party Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, legal obligations or data-processing practices.
The latest version will always be published on this page with the applicable “Last Updated” date.
15. Contact Us
For privacy or data-protection enquiries, contact:
Quality Plus Laboratory and Consultancy Services
GW Cargo Building, First Floor
Mombasa Road, Nairobi, Kenya
Email: info@qplus.co.ke
Telephone: +254 020 2673415
Mobile: +254 722 801 996
Cookie Policy
Last Updated: 1 August 2026
This Cookie Policy explains how Quality Plus Laboratory and Consultancy Services uses cookies and similar technologies on our website.
1. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow websites to remember information about your visit, recognize returning users, maintain functionality and understand how websites are used.
We may also use technologies similar to cookies, such as pixels, tags and local storage.
2. Why We Use Cookies
We may use cookies for the following purposes:
Strictly Necessary Cookies
These cookies are necessary for certain website functions and cannot always be disabled through our systems.
They may support:
Website security.
Page navigation.
Form functionality.
Session management.
Basic website operation.
Functional Cookies
These cookies may allow the website to remember choices you make and provide enhanced functionality.
Analytics Cookies
Where enabled, analytics technologies may help us understand:
Which pages visitors use.
How visitors navigate the website.
Website performance.
General visitor trends.
Technical problems and errors.
Analytics information may be aggregated or otherwise processed according to the relevant provider’s terms and privacy practices.
Marketing or Advertising Cookies
If we introduce advertising, remarketing or similar technologies, these may be used to understand interactions with our content or deliver more relevant communications.
Such technologies will be used in accordance with applicable law and our consent mechanisms.
3. Managing Cookies
You can control or disable cookies through your browser settings.
Please note that disabling certain cookies may affect the functionality or performance of parts of the website.
Where applicable, we may also provide a cookie-consent mechanism that allows you to manage optional cookies.
4. Third-Party Cookies
Some third-party services integrated into our website may place their own cookies or similar technologies.
These may include website analytics, embedded content, maps, scheduling tools, social media features or other third-party services.
The use of third-party cookies is governed by the relevant provider’s policies.
5. Changes to This Policy
We may update this Cookie Policy when our website, technologies or legal requirements change.
The latest version will be published on this page.
6. Contact
Questions about our use of cookies can be directed to:
Email: info@qplus.co.ke
Terms of Service
Last Updated: 1 August 2026
These Terms of Service govern the provision of services by Quality Plus Laboratory and Consultancy Services(“Quality Plus”, “we”, “our” or “us”) to a customer (“Client”, “you” or “your”).
These Terms apply to laboratory testing, training, consultancy, auditing and related services provided by Quality Plus unless a separate written agreement or engagement document expressly provides otherwise.
1. Engagement of Services
A request for services may be submitted through our website, email, telephone, physical communication or another approved communication channel.
Submission of an enquiry or request does not by itself constitute acceptance of an engagement.
An engagement becomes effective when Quality Plus confirms the requested services through a quotation, service agreement, purchase order acceptance, written confirmation or other applicable engagement document.
2. Client Responsibilities
The Client agrees to provide accurate and complete information reasonably required for the provision of services.
Depending on the service, the Client may be responsible for:
Providing accurate sample and product information.
Providing appropriate instructions.
Providing relevant regulatory or customer requirements.
Ensuring samples are properly identified and packaged.
Providing safe and accurate information concerning samples or materials.
Providing access to facilities, personnel or records where required for audits or consultancy.
Obtaining necessary permissions or approvals.
Making payments within the agreed timeframe.
Quality Plus may rely on information supplied by the Client when determining the appropriate service.
3. Laboratory Samples
Where laboratory testing is requested, the Client is responsible for providing samples that are properly identified and suitable for the requested testing.
Quality Plus may decline to test a sample where it reasonably considers that:
The sample is unsuitable for the requested method.
The sample is inadequately identified.
The sample presents an unmanaged safety risk.
Required information has not been provided.
The requested test is outside our available scope or capability.
Where appropriate, Quality Plus will communicate the issue to the Client and advise on the available next steps.
4. Testing Methods and Scope
Testing will be conducted according to the applicable method, agreed scope and available laboratory capability.
Where a specific standard, method, specification or regulatory requirement is requested by the Client, the Client should communicate that requirement before testing begins.
The applicable laboratory report will identify relevant testing information and results.
5. Results and Reports
Laboratory results are reported based on the sample received and the applicable testing process.
Quality Plus does not guarantee that a test result will meet a particular specification, regulatory requirement, customer requirement or commercial outcome.
Unless otherwise agreed in writing, laboratory reports should not be altered, reproduced in a misleading manner or presented in a way that changes their meaning.
6. Confidentiality
Quality Plus will treat confidential information provided by a Client as confidential except where:
Disclosure is authorized by the Client.
Disclosure is necessary to provide the agreed service.
Disclosure is required by law, regulation, court order or competent authority.
Disclosure is required as part of applicable accreditation, certification, audit or professional requirements.
The information is already lawfully public.
Quality Plus will take reasonable measures to protect confidential business and technical information.
7. Training Services
Training programmes are delivered according to the agreed programme, schedule and scope.
Certificates, attendance records or other training documentation may be issued where applicable and subject to the agreed requirements.
Participation in training does not automatically constitute certification, regulatory approval or professional accreditation unless expressly stated.
8. Consultancy Services
Consultancy services are intended to provide professional guidance based on the information, circumstances and objectives presented by the Client.
Unless expressly agreed in writing, consultancy does not guarantee:
Regulatory approval.
Certification.
Successful audit outcomes.
Product registration.
Market acceptance.
Customer approval.
A specific financial or operational result.
The Client remains responsible for decisions made using consultancy recommendations.
9. Auditing Services
Audits are performed against the agreed audit scope, criteria and objectives.
An audit identifies findings based on the information, records, facilities and evidence available during the audit.
Completion of an audit does not automatically guarantee certification, regulatory approval or acceptance by a third party.
10. Fees and Payment
Fees for services will be communicated through the applicable quotation, proposal, invoice or agreement.
Unless otherwise agreed, the Client is responsible for payment within the stated payment period.
Quality Plus may suspend or delay services where agreed payments are overdue, subject to applicable law and the terms of the relevant engagement.
11. Cancellation and Rescheduling
Cancellation or rescheduling of services may be subject to reasonable notice requirements and any costs already incurred.
Where a separate quotation or agreement contains cancellation terms, those terms will apply.
12. Intellectual Property
Unless otherwise agreed in writing, Quality Plus retains ownership of its pre-existing methodologies, templates, processes, training materials, technical materials, systems, documentation and intellectual property.
The Client receives the rights necessary to use deliverables supplied specifically for the Client’s engagement, subject to payment and any agreed restrictions.
13. Limitation of Liability
Quality Plus will provide services with reasonable professional care and competence.
To the maximum extent permitted by applicable law, Quality Plus shall not be liable for indirect, incidental, consequential or special losses arising from an engagement unless such liability cannot lawfully be excluded.
Nothing in these Terms excludes liability that cannot legally be excluded or limited.
14. Force Majeure
Quality Plus shall not be responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, epidemics, government action, industrial disputes, major technical failures, interruption of utilities, transport disruption, security incidents or other circumstances that could not reasonably have been prevented.
15. Suspension or Termination
Either party may terminate an engagement where permitted by the applicable agreement or law.
Quality Plus may suspend services where continued performance would create a material safety, legal, regulatory, ethical or operational concern.
Termination does not affect rights or obligations that accrued before termination.
16. Data Protection
Personal information provided during a service engagement will be handled in accordance with our Privacy Policy and applicable Kenyan data-protection requirements.
Where personal information is provided to Quality Plus on behalf of another organization, the relevant parties should ensure that appropriate legal authority and instructions exist for the processing.
17. Governing Law
These Terms of Service are governed by the laws of Kenya.
The parties will seek to resolve disputes through good-faith communication before pursuing formal proceedings where reasonably practicable.
Where a dispute cannot be resolved amicably, it shall be subject to the applicable dispute-resolution mechanisms and courts of Kenya, unless another mechanism has been agreed in writing.
18. Changes to These Terms
Quality Plus may update these Terms of Service from time to time.
The version applicable to a particular engagement will generally be the version incorporated into the applicable quotation, agreement or service confirmation.
19. Contact
For questions concerning these Terms of Service, contact:
Quality Plus Laboratory and Consultancy Services
GW Cargo Building, First Floor
Mombasa Road, Nairobi, Kenya
Telephone: +254 020 2673415
Mobile: +254 722 801 996
Email: info@qplus.co.ke