Last Updated: 1 August 2026
Welcome to the website of Quality Plus Laboratory and Consultancy Services (“Quality Plus”, “we”, “our” or “us”).
These Terms & Conditions govern your use of the Quality Plus website and the information, content and services made available through it. By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with them, please discontinue use of the website.
1. About Quality Plus
Quality Plus Laboratory and Consultancy Services provides laboratory testing, training, consultancy and auditing services supporting food safety, product quality, environmental monitoring, quality management and compliance-related needs.
Our services may include microbiology testing, chemistry and contaminant testing, water and effluent testing, hygiene and environmental testing, food safety training, HACCP support, consultancy, auditing and related technical services.
The information presented on this website is intended to provide general information about our services and does not, by itself, constitute an engagement, quotation, contractual commitment or professional advice.
2. Website Use
You may use this website for lawful purposes and in accordance with these Terms.
You agree not to:
Use the website for unlawful, fraudulent or malicious purposes.
Attempt to gain unauthorized access to the website, its systems or associated networks.
Interfere with the operation, security or availability of the website.
Introduce malicious code, viruses or other harmful material.
Copy, reproduce, distribute or exploit website content without appropriate authorization.
Use information obtained from the website to misrepresent Quality Plus or its services.
Submit information that is false, misleading, unlawful or that you do not have the right to provide.
We reserve the right to restrict or suspend access where we reasonably believe that these Terms have been breached or that website security or users may be at risk.
3. Website Information
We make reasonable efforts to ensure that information published on the website is accurate and current.
However, information may occasionally contain errors, omissions or outdated material. Services, testing capabilities, operating hours, contact details and other information may change without notice.
Information on this website should therefore not be relied upon as a substitute for a formal quotation, service agreement, laboratory report, professional consultation or other official communication from Quality Plus.
4. Laboratory Testing
Information relating to laboratory testing is provided for general guidance.
The appropriate testing requirements depend on factors including the sample type, purpose of testing, applicable standards, regulatory requirements and the customer’s objectives.
Where you require testing services, Quality Plus may request additional information about your sample, intended testing purpose and applicable requirements before confirming the appropriate testing scope.
A formal quotation, submission form, service agreement, laboratory report or other written confirmation may contain terms that apply specifically to the relevant engagement.
5. Training, Consultancy and Auditing
Training, consultancy and auditing information published on the website is descriptive and may be tailored to individual client requirements.
Unless expressly agreed otherwise in writing, information or recommendations provided through our website should not be treated as a guarantee of regulatory approval, certification, audit success, product acceptance or a particular business outcome.
Specific engagements may be subject to separate proposals, quotations, agreements or terms.
6. Laboratory Reports and Results
Where Quality Plus provides laboratory testing services, results and conclusions will be contained in the applicable laboratory documentation or report.
Website content does not constitute a laboratory result, certificate, test report or certification.
Laboratory results should be interpreted in accordance with the applicable report, testing method, sample information, scope and limitations.
7. Intellectual Property
Unless otherwise stated, the website and its contents, including text, graphics, photographs, logos, illustrations, documents, layouts, designs and other materials, are owned by or licensed to Quality Plus.
You may view and use website content for personal or legitimate business purposes related to engaging with Quality Plus.
You may not reproduce, modify, distribute, republish, commercially exploit or create derivative works from website content without prior written permission, except where permitted by applicable law.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms or services.
These links are provided for convenience and do not necessarily imply endorsement, sponsorship or approval by Quality Plus.
We are not responsible for the content, security, availability, privacy practices or terms of third-party websites.
Your use of third-party services is governed by the relevant third party’s terms and policies.
9. Forms and Communications
Where you submit an enquiry, request for testing guidance, booking request or other information through our website, you agree that the information provided is accurate and that you have the right to provide it.
Submitting a form does not automatically create a contractual relationship or guarantee that Quality Plus will provide a particular service.
A service relationship is established only when confirmed through the appropriate quotation, agreement, engagement or other written confirmation.
10. Availability of the Website
We aim to keep the website available and functioning properly, but we do not guarantee that it will always be uninterrupted, secure, error-free or available.
The website may occasionally be unavailable due to maintenance, technical issues, upgrades, hosting issues or circumstances beyond our reasonable control.
11. Disclaimer
To the maximum extent permitted by applicable law, the website and its content are provided on an “as available” basis.
Quality Plus does not guarantee that:
The website will always be available or error-free.
All website content will always be complete or current.
The website will be compatible with every device, browser or assistive technology.
Information obtained from the website will be suitable for every particular purpose.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.
12. Limitation of Liability
To the maximum extent permitted by law, Quality Plus shall not be liable for losses arising solely from reliance on general website information where the information was not provided as part of a formal service engagement.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law.
13. Privacy
Your use of this website is also subject to our Privacy Policy and Cookie Policy.
Our Privacy Policy explains how we collect, use, protect and otherwise process personal information.
14. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our services, website, legal requirements or business practices.
The updated version will be published on this website with a revised “Last Updated” date.
Your continued use of the website following publication of changes constitutes acceptance of the updated Terms, to the extent permitted by law.
15. Governing Law
These Terms & Conditions are governed by the laws of Kenya.
Any dispute arising from the use of this website shall be subject to the applicable courts and dispute-resolution mechanisms of Kenya, unless otherwise required by law or agreed in a separate written service agreement.
16. Contact Us
If you have questions about these Terms & Conditions, please contact:
Quality Plus Laboratory and Consultancy Services
GW Cargo Building, First Floor
Mombasa Road, Nairobi, Kenya
Telephone: +254 020 2673415
Mobile: +254 722 801 996
Email: info@qplus.co.ke